Returns and Refunds Policy
At Timebucks Technology, customer satisfaction is our priority. We strive to ensure that every product and service meets your expectations. If you are not completely satisfied, our Returns and Refunds Policy provides clear guidelines to assist you in resolving your concerns.
1. Eligibility for Returns
You may request a return if your purchase meets the following conditions:
- The item is unused, undamaged, and in its original packaging.
- The return request is initiated within 30 days of receiving the product.
- Proof of purchase (e.g., receipt or order confirmation) is provided.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Digital products or downloadable content.
- Customized or personalized items.
- Items marked as final sale or non-returnable at the time of purchase.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer service team at timebuckstechnologyopc@gmail.com with your order details and reason for return.
- Receive Authorization: Our team will review your request and provide a Return Merchandise Authorization (RMA) number if eligible.
- Ship the Item: Securely package the item and include the RMA number. Ship it to the address provided by our support team. Customers are responsible for return shipping costs unless the return is due to an error on our part.
4. Refund Policy
Refunds are processed as follows:
- Condition of Refund: Refunds are issued after the returned item is received and inspected.
- Method of Refund: Refunds will be credited to your original payment method.
- Processing Time: Please allow 7-10 business days for the refund to reflect in your account.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide photographs of the damage or defect along with your order details. We will arrange for a replacement or refund, including shipping costs.
6. Exchanges
Exchanges are subject to availability. To request an exchange, follow the return process and specify your preference for a replacement item. Additional charges or refunds may apply based on price differences.
7. Cancellations
Orders can be canceled before they are shipped. If you wish to cancel an order, contact us at timebuckstechnologyopc@gmail.com. Once an order is shipped, cancellation is not possible, but you may initiate a return instead.
8. International Returns
For international customers, additional fees, such as customs duties and return shipping charges, may apply. These costs are the responsibility of the customer.
9. Policy Updates
We reserve the right to modify this Returns and Refunds Policy at any time. Updates will be posted on this page, and significant changes will be communicated to our customers.
10. Contact Us
If you have any questions or require assistance with a return or refund, please get in touch:
- Email: timebuckstechnologyopc@gmail.com
- Phone: +91 7575090268
Thank you for choosing Timebucks Technology. We are committed to ensuring your shopping experience is worry-free and satisfying.